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Security Guidelines

Terms & Security Guidelines

Terms and Conditions

By accessing or using this “product,” which refers to any product developed and managed by Edamana Digital Software Development in any form, you agree to be bound by the terms and conditions outlined in this document. Any changes subsequently published will be announced on the homepage of our website and within our products a few days before they take effect. If you do not agree with all the terms and conditions specified in the usage terms, please refrain from accessing or using this product.

The terms of use, guidelines, and other rules published on this product may change from time to time. Your continued access or use of the product indicates your acceptance of these changes for the current version. Please regularly check the “Terms and Privacy” link on Edamana’s homepage to stay informed about any updates that apply to the terms outlined in this product. In case of violation of any of the terms of use, your license to access or use this product will automatically terminate.

 

Refund/Return Policy

Both our company and the user have the right to terminate any agreement related to the services provided for any reason. Refunds or returns of any paid amounts will not be made if the service is considered to have been provided or is currently being provided. If you have any errors or questions regarding Edamana+ services, you can contact us at the following number: 0797111202. These terms and conditions form part of the agreement between us and the user. Continuing to use this product indicates that the user is aware of and accepts all the terms and conditions outlined in this document.

atters related to collecting, using, and providing personal information received from users of the website. We collect and use this information for business purposes to provide better services to our users by providing advertising materials about our current or future products through SMS, email, WhatsApp, or any other available means of communication. User participation in research related to the services provided and user satisfaction may involve third-party research companies. This is part of the agreement between us and the user.

Please note that this translation is provided for informational purposes, and the original Arabic text remains the official version. If you have any further questions or need additional assistance, feel free to reach out to us.

Security Awareness

Dear valued customer,

Edamana takes necessary security measures and appropriate precautions to ensure the safety of your account, the confidentiality of your information, and protection against unauthorized use. We emphasize your essential role in safeguarding your information. Therefore, we would like to draw your attention to the following tips to protect yourself from cybercrime:

  • Edamana will never ask for your account information via phone, email, or SMS.
  • If you receive suspicious emails or text messages requesting your personal details or account information, do not respond or click on any electronic links. Please report it to Edamana.
  • When accessing the Edamana website, always verify the validity of the URL, which should start with https://www.edamana.jo/Portal. Look for the security certificate before entering your username and password.

To view the security certificate:

  1. Click on the padlock icon next to the website address in your browser.
  2. Use your personal computer or phone to access our services and avoid using public computers or public Wi-Fi networks.

To report any attempted electronic fraud:

  • If you receive suspicious emails or text messages
  • Or calls claiming to be from Edamana, asking for your confidential account information or requesting updates, Please inform us via email at info@edamana.com or call us at 0797111202.

To protect your account and identity:

  • Your password is the primary key to accessing your account and personal information. Choose a complex password that is difficult for others to guess.
  • Use a combination of letters, numbers, and special characters when setting your passwords to enhance security. Remember to change your password periodically and avoid reusing old passwords.
  • Never share or disclose your login name and password to others.
  • Always log out of your account on the Edamana website.
  • Do not leave your computer unattended while logging in.
  • Never disclose your personal information, payment information, PINs, or banking details to unknown individuals, even if they claim to be from reputable companies.

Privacy Policy

The privacy policy applies to matters related to collecting, using, and providing personal information received from users of the website. We collect and use this information for business purposes to provide better services to our users by providing advertising materials about our current or future products through SMS, email, WhatsApp, or any other available means of communication. User participation in research related to the services provided and user satisfaction may involve third-party research companies. This is part of the agreement between us and the user.

Please note that this translation is provided for informational purposes, and the original Arabic text remains the official version. If you have any further questions or need additional assistance, feel free to reach out to us.